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Skills-based routing
Results: 27

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11	PDF Document Add to Reading List Source URL: www.foehn.co.uk Language: English - Date: 2014-04-14 10:30:49 Technology Network performance Skills-based routing marketing Interactive voice response Call centre Automatic call distributor Queueing theory IP PBX Computer telephony integration Telephony Electronic engineering
12	Computer Telephony Integration System CTIS™ Purpose The center point of the call center’s expanded capabilities. This provides the foundation for enhanced capabilities in the call center. CTIS™ allows for the follo Add to Reading List Source URL: www.comtek-intl.com Language: English - Date: 2004-07-04 11:02:43 Interactive voice response Screen pop Call centre Skills-based routing Business telephone system Telephony Electronic engineering Computer telephony integration
13	case study fidelity Triple-Play Service Provider Transforms Add to Reading List Source URL: www.zeacom.com Language: English - Date: 2012-01-11 18:48:31 Zeacom Call centre Electronics Skills-based routing Unified communications Electronic engineering Computer telephony integration Telephony
14	case study Tower Life US Insurance Company Enhances Efficiency and Provides a Higher Level of Customer Support Add to Reading List Source URL: www.zeacom.com Language: English - Date: 2012-01-11 21:51:37 Civil Service Retirement System Interactive voice response Zeacom Call centre Voice-mail Business telephone system Unified communications Skills-based routing Telephony Electronic engineering Computer telephony integration
15	Samsung Case Study Anglicare Tasmania Not-for-profit Contact Centre up and running with Samsung A new stream-lined Samsung system is helping Anglicare Tasmania to deliver financial counselling that is responsive and prof Add to Reading List Source URL: www.braxtel.com Language: English - Date: 2013-06-06 10:24:38 Smartphones Electronics Automatic call distributor Call centre Anglicare Samsung Skills-based routing Interactive voice response Computer telephony integration Telephony Electronic engineering
16	DOC Document Add to Reading List Source URL: www.intelis-inc.com Language: English - Date: 2007-08-18 16:35:00 Telephone numbers Statistics Skills-based routing marketing Call centre Automatic call distributor Toll-free telephone number Queueing theory Hold Telephony Computer telephony integration Electronic engineering
17	Genesys Inbound Voice Contact Center Software Genesys Inbound Voice segments Add to Reading List Source URL: th.nec.com Language: English - Date: 2012-05-24 08:10:50 Computer telephony integration Telecommunications Virtual queue Call centre Interactive voice response Skills-based routing Sales Alcatel-Lucent Voice over IP Electronic engineering Business Electronics
18	Sales Sheet UC for Business: Contact Centre Purpose built for call centre efficiency Add to Reading List Source URL: www.nec-enterprise.com Language: English - Date: 2014-04-24 04:15:42 Telephone numbers Telecommunications Computer telephony integration Interactive voice response Call centre Automated attendant Skills-based routing Toll-free telephone number Callback Electronic engineering Telephony Electronics
19	NEC0077_Contact_FactSh_A4.pdf Add to Reading List Source URL: th.nec.com Language: English - Date: 2012-05-24 08:15:57 Interactive voice response Call centre Electronics Skills-based routing Callback Virtual queue Telephony Electronic engineering Computer telephony integration
20	State of California Statewide Technology Procurement Division IFB STPD[removed]B SOW Catalog B Add to Reading List Source URL: ebiznet.sbc.com Language: English - Date: 2014-08-13 17:10:58 Interactive voice response Automatic call distributor Call centre Skills-based routing Dual-tone multi-frequency signaling Auto dialer Toll-free telephone number Telephony Electronic engineering Computer telephony integration

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